Job Site Delivery
Decision Making · Two Columns
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One page for the student and one for the teacher, with the answer and what a strong response looks like. Print either or both.
Keisha is unloading a supply delivery beside the temporary fence at a townhouse job site, where the crew is roughing in bathrooms. The work order lists copper pipe, shutoff valves, and one box of escutcheon plates for the afternoon install. The pipe bundles and valves are on the cart, but the box of plates is not with the wrapped pallet. The site foreman has asked for the delivery ticket only after the load is checked against the order. A supplier driver is still at the curb, and the crew's rolling gang box is open near the stacked drywall. Keisha needs a next step that keeps the record accurate and helps the crew get the missing item.
Sort each action into the column that shows whether it works for this delivery problem.
| Works | Doesn't Work |
|---|---|
- 1. Compare the load to the work order before signing the delivery ticket.
- 2. Mark the plates as received because the rest of the load arrived.
- 3. Tell the site foreman exactly which item is missing from the order.
- 4. Ask the driver to check the cab or remaining pallet area before leaving.
- 5. Leave the delivery ticket blank and walk away to keep the crew moving.
- 6. Write a clear note on the ticket that the plates are missing.
Think about it: What would change if the delivery ticket said the plates arrived when they were actually missing?
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